Frequently Asked Questions
Everything you need to know about your SHRINE beauty journey.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are SHRINE products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with suppliers who do.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I know which shade is right for me?
We offer a virtual shade-matching tool on our product pages. If you are still unsure, you can email a photo of yourself in natural light to our beauty experts at support@shrine.com for a personalized recommendation.